Cancellation, Return and Refund


The customer has the right to cancel the order within 12 hours after  her statement.  The request for refusal of a purchase should be sent via writing an email to:


Return and Refund

The client has the right within 14 working days to return a purchase or to get a refund, according to Article 55 of the PPE, to withdraw from the distance sales contract concluded with HHO Bulgaria.  This term begins to run from the day of the receipt of the goods by the consumer, and the date of sending them back to HHO Bulgaria applies to compliance with the term.

In order to exercise the client’s right according to Art. 55 of the ZPA, the following conditions must be met – the user must state in writing his desire to withdraw from the contract and specify a bank account in order to pay the amount already paid by him, comply with  general conditions, that the integrity of the product’s factory packaging has not been violated, that the product has not been damaged or used, and that he has paid the transport or other costs for the return of the product.  The user is responsible for the shipment and its documentation until it is received by the “Supplier”.

The customer has the right to return the purchased goods in the event of hidden defects and shortages.  In such a situation, the customer should make a complaint in writing.  After the establishment of the relevant irregularity within the period according to Art. 126 of the PPE, which begins to run from the day of receipt of the goods, HHO Bulgaria should reimburse the customer, the purchase price paid without the costs incurred for additional services within a period of up to 30 days.

In case of incomplete delivery, HHO Bulgaria shall immediately deliver the missing products.  In other cases, HHO Bulgaria has the right to either repair the defective part or send a new product.

If the user has returned the goods in time and in accordance with the general conditions for, HHO Bulgaria should return the already paid purchase price within 30 days without the costs incurred for additional services.


For more information and orders

phone: +359 878 21 78 10